FAQ

You’ve got questions, we’ve got answers. Everything you need to know.

A few questions we get asked quite often:

  • We open in May 2019. Let us help you pick a move in date!

  • Well, this is awkward. We don’t have set office hours right now since we’re under construction. However, you deserve our undivided attention and can set up a meeting with us anytime. Feel free to call 479-802-0641 or email hello@brickavelofts.com.

  • We are currently under construction and do not have an on-site office. However, we’re just down the street! Feel free to schedule your visit by emailing live@brickavelofts.com or reaching out your Sales Specialist directly.

  • You can breathe easy at Brick Avenue Lofts. Our neighborhood is smoke-free.

  • Yes. With our valet trash service, valet recycling is also handled. All you have to do is place it outside your front door.

  • Yes! Our maintenance team can’t wait to meet you.

  • Easy peasy. One parking pass is included with your rent and additional passes can be purchased for $20 per month. If you’re wanting covered parking, we have that too!

  • On the East side of the property, there are digital package lockers accessible 24/7. All packages will be delivered to the lockers and any packages that do not fit will be sent back to the delivery center. We charge an annual fee of $35.00 for the package locker service, which means instant text messages the second your package has arrived.

  • Lease start dates are flexible for any day of the week. After you’ve signed your lease, you will work with our Experience Team to schedule a time that works for you to pick-up keys on or after your lease start date (key pick-up begins each day after 1PM unless otherwise scheduled). We request the desired time is booked no less than 48 hours in advance to ensure everything is ready for you!

  • Yes! We offer referrals for residents and non-residents of Brick Avenue Lofts, Shoot an email to live@brickavelofts.com for more info.

  • Absolutely! We have three juice bars on the property in different locations with the ability to charge six vehicles at any given time.

  • Yes! And if we don’t have the photo you’re looking for on the website-we’ll go take a photo for you. We offer digital tours of Brick Avenue Lofts and can send over any needed information. Shoot us an email live@brickavelofts.com.

  • Application approval usually takes 24-48 hours for completion. This timeline is dependent on the following information being obtained: proof of income, rental verification, and payment of deposits and fees.

  • Once your lease has been signed and the confetti clears, you’ll receive an email with next steps from our Experience Team to schedule your move-in time and get everything else squared away prior to your move-in day.

  • Yes! If your pet is over 75 pounds, it must be pre-approved to be your roommate. We allow cats and dogs. However, no birds or fish tanks are permitted. We do have a few breed restrictions. Keep scrolling down for that info.

  • We love dogs, but sadly there are restrictions. The breeds listed below and any dog mixed with a breed listed below will not be permitted.

    • Akita
    • Alaskan malamute
    • American Staffordshire Terrier
    • Bull Mastiff
    • Doberman Pinscher
    • Staffordshire Bull Terrier
    • Wolf Hybrid
    • Pit Bull
    • Presa Canario
    • Rottweiler

    Note: Dogs permitted over 80 lbs may be subject to first-floor units only.

  • We charge a few different fees per each pet in your home. The breakdown of amounts and types are listed below.

    Pet Fee: $250 one-time(non-refundable)

    Pet Deposit: $150 one-time (refundable)

    Pet Rent: $30 per month

  • Yep. We require a minimum of $100,000 in personal liability coverage and $10,000 in personal property coverage. Additionally, you are required to list Brick Avenue Lofts as an interested party on the policy. We make it a seamless process to add renters insurance through your resident portal. Need help? Just ask your Experience Specialist.

  • Yes! If you’re interested in more information shoot an email to our Sales Team at live@brickavelofts.com

  • To get you through the application process without breaking a sweat, please have the following information readily available:

    Drivers License Number

    90 Days of Bank Statements or Pay Stubs

    Previous/Current landlord information for a rental verification check.

  • Yes, the application fee is $45 per person over the age of 18.

  • We have a few monthly fees that are not included in your rent.

    Utility Package – $150 per month (includes water, trash, gas, sewer, valet trash, and internet)

    Pet Rent-$30 per pet (only if you have a pet)

    Additional Occupant Fee-$40 per month

  • Our utility package makes it easy to keep track of all your bills. For a package price of $150 per month, you get the following utilities without a cap. We’ve included a breakdown below of the average expenses per each area to bring full transparency to our pricing.

    Waste Removal: $15.00

    Valet Trash: $15.00

    Teal: $15.00

    Water: $30.00

    Gas: $10.00

    Sewer: $15.00

    Internet: $50.00

    Total:$150.00

  • Your electric is already set up! We will bill you directly for exact usagE. You will not need to pay any utility deposits or other fees for service set up. Our Experience Specialist will step you through every step of the way.

  • Our shortest lease term is 9 months and the longest permitted in 15 months. If you need something shorter than 9 months, let us know!

  • Oh, youbetcha! We have storage units attached to our carports (making room for those in-law gifts you really don’t want and any weird troll collections you want to hide).

  • When leasing you will select your top four unit preferences and our team will do it’s best to get you exactly what you want! Be sure to include any specific floor, view, or location preferences.

    Although request are not guaranteed, we will communicate with you if anything comes up that would cause deviation from your top four.

  • Your application status is readily available at any time via your Prospect Portal once you’ve completed the application. If you have specific questions, please reach out to your Sales Specialist.

Brick Avenue Loft Resident Questions

  • So glad you asked. We use the platform Slack to keep our neighbors connected and provide helpful updates. There are many different groups available for you to join and start meeting your neighbors (aka-soon to be best friends).
    .

  • Maintenance requests are submitted online from your resident portal and will respond within 4 hours during regular business hours (no matter how big or small).

  • We love bright white paint and hope you do, too! Your home is already painted so, living at Brick Avenue Lofts your paintbrush will need to take a vacation.

  • You love when people come to visit (and so do we), We have street parking and labeled visitor parking throughout the property.

  • Brick Avenue Lofts is 100% electronic on payments. You can pay rent anytime online using your resident portal. Payments can be made with a checking account and routing number or with most credit/debit cards (American Express is not accepted). Please note, there is a fee for paying rent, but you’re saving a tree.

  • When your lease ends our team will walk your apartment assessing the move-out condition. Once completed, your deposit will be refunded less any damages/fees within 30 days post your lease end date. All deposits will be non-refundable if application or lease is canceled and/or not completed in full by resident.

  • We end all leases on the last day of the month. In the event you turn-in keys early, you will be charged for the full lease term and rent will not be prorated for mid-month move-out.

  • We’re sad to see you go, but these things happen! You have two options on how to terminate your lease.

    1. Find someone to take over your lease. This person will need to apply through our office and meet the rental criteria in order to be approved
    2. You can terminate your lease by providing a 60-day notice and paying a termination fee equal to  2 months rent.
  • We’ll miss you. Thanks for the good times. We require a 2 month written notice and our team will work with you to get everyone’s signature for the notice. Just email your Experience Specialist and they will walk you through that process. Please note your notice begins on the 1st day of the following month if notice is given past the 15th day of the given calendar month. Example: Sarah’s lease ends December 31, 2019. She turned in her 2-month notice on October 16th, 2019. Therefore, her two month notice period includes November and December 2019.

Events, employment, & other stuff

  • We all have weird questions from time to time. Bring it on! Our team would love to help you – email live@brickavelofts.com if you have a question related to sales or hello@brickavelofts.com for all other inquiries and we’ll get back to you in two shakes of a rabbit’s tail.

  • OMG! We love you already. Shoot an email to events@brickavelofts.com and our experience team will work out the details with you!

  • We are always looking for awesome talent to add to our team! Send your resume to hello@brickavelofts.com with subject line SEEKING JOB so we can keep you on file

Let’s move in together.

Learn More